The Melia Collection brand promise
The Meliá Collection is a selection of singular destinations that celebrate individuality and a true sense of place. Each hotel stands apart, providing an authentic experience shaped by its own story.
Every detail is carefully considered, with service that feels genuine and finely attuned to each guest. These extraordinary locations, chosen for their soul and character, span secluded settings, architectural icons, breathtaking natural surroundings, and places whose uniqueness gives them a reason to belong. Each stay offers a deep connection to the essence of the hotel, through local flavours, cultural tradition, and experiences that reflect its unique identity.
Hotels with a story, and a reason.
Our customers are at the heart of Meliá Hotels International, they are our raison d’être. A heart that at Meliá beats to a special rhythm: authentic, luxurious, exclusive.
A rhythm that makes our guests feel welcome cared for, comfortable, eager to enjoy, and delighted.
Our behaviour sets this pace.
Behaviours are the way in which we implement our identity, because through our actions our guests perceive our essence and see our brand promise become reality.
Because each of our behaviors is a “beat”, a heartbeat, an impulse making the rhythm of Meliá.
Do you feel it?
These enclaves embody the essence of the destination through:
Singular
experiences
Iconic
locations
Hotels as
Storytellers
Exclusive Service &
Homely Feeling
The Heartbeat of Meliá Serengeti Lodge
Meliá Serengeti Lodge combines the utmost luxury with the wildest nature of the Serengeti National Park, creating a unique setting with magnificent views of the Mbalageti River Valley
To achieve total harmony and continuity with the environment, our hotel has been thought through in detail, from the local materials to the Masai patterns and colours of the landscape, giving rise to an elegant and sophisticated atmosphere. An atmosphere that does not forget to provide its guests with the exclusive services they demand, without leaving a firm commitment to sustainability to one side, by avoiding the use of paper and plastic, and making use of solar energy, for example.
Every room and suite at the Meliá Serengeti Lodge offers maximum comfort, surrounded by the perfect balance of modernity and Masai influences. Among them, we find:
- Rooms and suites between 30 and 140 square meters with various choices of accommodation and magnificent views.
- Restaurants that offer a splendid fusion of international cuisine with African touches or luxury gourmet experiences with an atmosphere marked by local culture and magnificent views.
- Bar and terrace with exotic teas and coffees, as well as refreshing drinks to have while admiring the African horizon.
- Without forgetting spaces like the pool, the gym open 24/7, and the spa.
Spaces in full communion with the environment are brought together with fully-equipped rooms and facilities that are available for hosting meetings and events.
This whole framework is complemented by unique experiences designed in detail in order to delight our guests, such as safaris, both by Jeep and on foot, or enjoying nature from a hot air balloon. Without forgetting the luxury picnics, romantic dinners, and gastronomic experiences in paradisiacal settings.
All these possibilities are played out at a comfortable, luxurious, and blissful rhythm that will make our guests feel cared for and pampered, living a unique experience that will enable them to reconnect with themselves through the nature that characterises the destination.
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Touch points
Throughout our guests' stay at the hotel there are several moments that are particularly relevant to transmit our brand essence. How we behave at these moments will make the difference between them feeling the heartbeat or not. Depending on our responsibilities, our contact with the customer will be more intense at one or other moments of their stay, but they are all equally important.
I know about and promote all the options the destination has because I will be the ambassador for your cultural experience.
I accompany you wherever you want to go, telling you about the history and character of the hotel.
I will tell you how to contact us for anything you need during your stay.
I make sure your family is comfortable and offer to provide anything that will help them feel cared for.
I adjust the temperature of the room to your requirements so that you feel comfortable.
I respect your rest and privacy and I only enter the room when you tell me that I can. I am quiet in the corridors so as not to disturb you.
I describe your food, if you wish, highlighting any local ingredients, so you feel more connected to our culture.
I make sure that the preparation and presentation are unique so that you feel catered to.
I note details about my guests in order to genuinely connect with their desires and needs.
I am agile when providing the service and I make sure that it is received in optimal conditions.
I proudly present the dishes to get you excited about the destination’s unique culinary experience.
I suggest quick snacks that you can take with you so that you do not need anything when you have your local experience.
I am always professional, but I adjust my service to be as formal, warm, and personal as you would like so that you feel at ease.
I advise on the drinks we have available that best match the food you have chosen, based on your wishes and local customs.
I am very knowledgeable about local culture, so we can have an interesting conversation, should you wish, to help you feel welcome.
I add a personalised decorative touch to your drink, to make you feel special.
I offer to refill your drink when it is empty, so you feel satisfied.
I ask you if would like to have the same drink as yesterday so that you feel remembered.
I offer you events and cultural experiences, so you can create your own personalised experience.
I am well connected with the city, and I offer you the best experiences from the destination, which you can only have here with us, so that you feel catered for.
I have prepared the best atmosphere for promoting your well-being and relaxation, respecting the unique environment the hotel is located in.
I ask you about your needs and preferences to recommend treatments that will delight you.
I keep a check on you during your spa treatment to be aware of when you want to talk and when you prefer quiet time, so you may feel at peace.
If there is something you do not feel comfortable with, I personally make sure it is addressed so you do not have to worry, even if it is not my department’s responsibility.
I share information on the hotel’s architecture and history so that you feel impressed by the design behind every detail.
I express my most sincere thanks for your visit and for having had the opportunity to get to know you.
I provide you with a farewell gift as a souvenir from our destination so that you will remember your unique experience with us when you see it.
I make sure that your return trip will be comfortable, offering you refreshments, snacks, and any assistance with the last details of your departure.
I note all your preferences so that you feel pampered.
I respect your privacy and personal space in everything I do, so you can feel calm and at ease.
I take care of my appearance and my tools to convey confidence, trust, and professionalism at all times.
I leave a message on the outside of the door when I am working in your room, so you know I am inside if you come back at any time.
I greet my colleagues by name, so they feel acknowledged.
I am positive and respectful with my colleagues so that they feel encouraged to give their best.
I talk to my colleagues about the guests I have met in order to share knowledge and be able to exceed their expectations.